| Projets |
462 Visiteurs
3168 Projets
|
|
 |
 |
 |
 |
|
|
| 2005 - Pérennisation |
  Customer Relationship Management
[20 mn de lecture - paru le 5/8/2005 5:23:08 PM - Public : Confirmé]
|
|
Auteur
3. Integration of the applicationThe installation of EAI (Undertaken Integration Application) which federates several systems gives to the company the possibility of gaining in flexibility and reactivity.
The EAI ensures in particular the data transmission, the routing, the follow-up of the activities and visualization of the processes. By associating relevant information in real time with rigorous rules of management, the EAI makes it possible the company to gain in effectiveness of way real and tangible.
3.1. Applicative architecture of an application for credit by internet
The figure described above function it according to.
The request passes by Internet network under formed XML to be delivered by the broker message.
The request checked in terms of quality and complete of information.
It is sent to an application of scoring to evaluate the degree of risk.
The accepted file is transmitted to the Siebel application for Integration in the data processing sequence.
A mail and a message of confirmation are sent to the customer.
Any moment, a traceability of the operations is ensured by the agent of persistence.
Management of the groupings
3.2. Use in the CRMFor an operator Telecom, the startup of a line imposes the coordination of several elements (availability of the hardware, the person, the Convey, etc.). A the time of the reception of a call, the working station of the téléconseiller lance of the calls of availabilities near the various implied partners.
The broker of the EAI makes it possible to automate flows of exchanges between the order taking, the diaries for the startup ensure the follow-up of the elements of startup for transmission the service in charge of the invoicing.
This application makes it possible to treat in only one time the call and to flux flows of information.
|
|
|
|
|
|
|
| Articles de la même catégorie |
|
|
|
|
|
|
|
| SUPINFO Training Center peut vous proposer une formation ... |
|
|
|
|
|
|
|
|
10 Visites
Asmae STITOU
[20 mn de lecture - paru le 5/8/2005 3:44:58 PM - Public : Confirmé]
[20 mn de lecture - paru le 5/7/2005 6:04:44 PM - Public : Confirmé]